bonus888 FAQ
We at bonus888 receive questions from users across many topics — account setup, deposits and withdrawals via DANA or e-wallet, how our betting markets work, security practices, and what to do if you need help. This page answers the most common enquiries so you can resolve issues quickly without waiting for support.
The answers below cover registration, payment methods, game rules, account control, and our support channels. If your question isn't here, or if you need urgent assistance with a locked account or a missing deposit, use our live chat, email, or phone line — our English and Indonesian-speaking team respond within documented windows. For specific terms around promotions, settlement rules, or your legal rights, see our Terms of Use or Legal notice page.
We organize this FAQ by topic so you can find answers quickly. Each section covers a distinct area of the bonus888 service — start with the section that matches your question, then scroll through the accordion items to find your answer.
Topics covered in this FAQ
- Account and registrationhow to create an account, KYC verification documents, password recovery, and multi-device access
- Payments and transactionsdeposits and withdrawals using mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment; fees and settlement times
- Gameplay and marketsdemo mode availability, how betting rules work on Liga 1 and Piala AFF matches, live-dealer tables, and esports markets
- Support and account controlcontacting our team, managing your account settings, and security best practices
Registration on bonus888 requires a username, email address, password, and mobile number. Your username must be 3–20 characters (letters and numbers only) and unique across the platform. Your email is used for login and account recovery; we'll send a verification link immediately after signup. Your password must be at least 8 characters and include uppercase, lowercase, and numeric characters. Your mobile number should be an Indonesian number with the +62 country code; we use this for two-factor authentication and account recovery if you enable it. After submitting these details, check your email within a few minutes for the verification link. Clicking the link activates your account on bonus888, and you can then log in and deposit.
Payments and transactions
We at bonus888 do not charge deposit or withdrawal fees. However, your payment provider — DANA, e-wallet, mobile banking, local payment, online payment, or your bank (e-wallet, mobile banking, local payment, online payment) — may apply their own fees depending on the transaction type and your account status. For example, some e-wallet transfers carry a small platform fee, while mobile banking transfers via certain banks may incur charges. We recommend checking your payment provider's fee schedule before initiating a transaction on bonus888. All fees charged by the payment provider are deducted from your deposit or withdrawal amount; bonus888 does not retain any portion. When you request a withdrawal, the amount you see in your account is the amount that will be processed (minus any third-party fees if applicable).
Once you submit a withdrawal request on bonus888, our payments team reviews it within one to two business days. The review window includes verification of your account status and payment details. If your account is verified and your withdrawal amount is within standard limits, we approve the request and send funds to your payment method (local payment, online payment, e-wallet, mobile banking, local payment, online payment, or bank account). The time it then takes for funds to arrive in your wallet or bank account depends on your payment provider — e-wallet and mobile banking typically credit within minutes to a few hours, while bank transfers may take one to two business days. Weekend withdrawals are processed on the next business day. During major holidays such as Idul Fitri or Idul Adha, processing may be delayed; we notify users of holiday schedules in advance via the in-app notification centre.
Gameplay and markets
Demo mode is available for selected slot games on bonus888 — Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways all offer a free-play version. To access demo mode, visit the game page and select "Play for Free" or "Demo Mode" (you do not need to be logged in to bonus888). Demo credits are unlimited but are not withdrawable and do not count toward cashback or tier progression. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) do not offer demo mode — you must have a funded account on bonus888 to play these games. Demo mode helps you learn game rules and features without risking real money. Once you are comfortable with the game, log in to your bonus888 account and play with real deposits.
Promotion codes on bonus888 are entered in your Account Settings under the "Promotions" or "Bonus Code" section. If you have a code from an email campaign or referral, log in to your bonus888 account, navigate to Account Settings, and paste the code into the "Enter promotion code" field, then click "Apply". The code is validated instantly — if it is valid and you meet the eligibility requirements (e.g., minimum deposit, new-account status, country of residence), the promotion is added to your account. Some codes are automatic and do not require entry; these are applied when you meet the conditions (such as a weekly cashback that applies to all users in your tier). If a code fails to apply, check that you have not already claimed it, that your account is verified on bonus888, and that you meet any geographical or account-age requirements. Our support team can help if a code will not apply.
Support and account control
We at bonus888 provide several account-control tools in your Account Settings. You can change your password, enable or disable two-factor authentication (via email or SMS), update your contact email and phone number, and review your login history. You can also request a permanent account closure, which removes your account from bonus888 within 30 days of the request (pending completion of any open bets or withdrawals). Your betting history is retained for seven years for regulatory compliance, but your personal details are securely deleted after three years. For account access issues — such as a forgotten password or a locked account due to multiple failed login attempts — use the "Forgot password" link on the login page, or contact our support team via live chat or email. We verify your identity (using your registered email or phone) and restore access within one business day.
We at bonus888 offer support via three channels — live chat, email, and phone. Our live chat is available in English and Indonesian; click the chat icon in the bottom-right corner of the bonus888 app or website to start a conversation. Our English and Indonesian-speaking team aims to respond to chat messages within subject to verification during business hours (Monday to Friday, 09:00–18:00 Jakarta time). For non-urgent enquiries, email [email protected] and expect a reply within 24 business hours. Phone support is available for account-access emergencies; the number is listed in your Account Settings and on the Help page. When you contact us, have your username and registered email ready so we can locate your account quickly. For account verification issues, have your identity documents available (ID scan and proof of address). We maintain documented response times and keep a record of all support interactions on your bonus888 account.